Account & Data Deletion

1Delete your account (tour operators and staff)

If you have a TourSyncer account, you can delete it yourself at any time:

• On the web: sign in, open your account settings, and choose Delete account. Deletion runs immediately.
• In the TourSyncer mobile app: open Settingsand request account deletion. Your request is recorded and processed within 7–10 business days, and you can cancel it from the app at any time inside that window.
• By email: write to [email protected] from the email address on your account and ask us to delete it.

2Delete your personal data (travelers and customers)

If you booked a tour through a TourSyncer-powered operator, you do not have a TourSyncer account — but we still hold personal data connected to your email address. To request its removal:

• In the TourSyncer mobile app: verify your email under Find my trips, then request data deletion from Settings. The request can be cancelled in-app within the 7–10 business-day window.
• By email: write to [email protected] from the email address you used to book.

3What is deleted, and what is retained

Deleted: your sign-in credentials, profile and contact details, and guest sign-in records.

Retained: bookings, invoices, receipts, and payment records already issued by a tour operator are business records the operator is legally required to keep for accounting and tax purposes. They are retained for the legally mandated period and are no longer linked to a usable account.

4Timelines

• Web self-service account deletion takes effect immediately.
• Requests made from the mobile app or by email are completed within 7–10 business days. Mobile-app requests can be cancelled in-app until they are processed.